Inside a catastrophic injury firm's fight to win more for their clients by using Supio AI

In Portland, Oregon, where DLG Law handles catastrophic injury cases, efficiency once meant something very different to the firm's founder.

As a former CPA, Tom D'Amore had mastered the art of counting hours. But when he switched from business litigation to personal injury law, he hit a wall: too many documents, too few attorneys. The old way (lawyers manually reviewing everything) created staffing bottlenecks that left critical details undiscovered. human-only review

Drowning in human tragedy

"A wide range of people that have suffered just a catastrophic, worst possible thing in their lives," he says, describing his clients. "Oftentimes, they are left without the breadwinner.”

In catastrophic injury cases, thoroughness isn't optional. Every medical record might contain crucial evidence. Every social media post from the past decade could impact a family's future. For DLG Law, this meant confronting a paradox: the more devoted they were to each case, the fewer families they could help.

The data deluge

"Just buckets of it," the firm's founder says about medical records in serious injury cases. "There could be years of medical records." Each case generated thousands of pages of documentation, while insurance companies deployed teams to score social media histories going back 15 years. The sheer volume of information threatened to overwhelm even the most dedicated staff.

The challenge wasn't just volume – it was emotional weight. Paralegals spent hours immersed in detailed accounts of tragic accidents, wrongful deaths, and devastating injuries. Sexual abuse cases proved particularly difficult. 

"They're very difficult to just kind of detach myself," D’Amore noted. Each hour spent processing traumatic content drained energy needed for supporting clients.

The billion-dollar battlefield

The firm's commitment to excellence created its own constraints. 

Case evaluation alone could cost "$10,000, $20,000, $30,000 just to find out if we have a case or not." With 90-95% of potential cases requiring referral to other firms, they faced a brutal reality: their thoroughness limited how many families they could serve.

Meanwhile, they faced opponents with virtually unlimited resources. "We are fighting in every case against a multibillion-dollar insurance agency," the founder explains. "They don't roll over very easy. You've got to be committed." This asymmetric warfare demanded both efficiency and precision.

From AI skeptic to AI champion 

As a veteran attorney, Tom shared the legal community's initial reservations about AI. "You hear about AI and we knew nothing about it," he recalls of his early perspective. Yet the mounting challenge of medical record review pushed the firm to explore new approaches to better serve their clients.

"The first thing I did was grab my smartest paralegal and said, you have to do a deep dive into this," the founder explains. After diving into Supio, paralegals quickly realized how profound the potential of AI was to streamline and elevate their work and all their concerns were instantly resolved.

The firm discovered that Supio could do more than summarize documents. It began identifying crucial details human reviewers might miss, strengthening their position against better-resourced opponents. Medical timelines, deposition summaries, and demand letters emerged faster and more detailed than ever before.

Feature - Medical Chronologies

Triple-verified medical chronologies transform document floods into strategic ammunition. For cases requiring $30k just to evaluate, this means finding the crucial details early on that justify investment.

AI Assistant (aka Deep Dive)

Natural language queries deliver instant access to granular case details, each linked directly to source documents. When facing insurance company resources, this transforms overwhelming documentation into tactical advantage.

The AI Assistant crafts stronger demands, analyzes depositions, and builds compelling case narratives while maintaining rigorous documentation standards. Every insight remains source-verified, enabling D'Amore Law Group to move at unprecedented speed without sacrificing their meticulous reputation.

Liberating and empowering legal talent

The paralegals became the system's biggest advocates, discovering that automation freed them for more substantive work. "They feel like they're getting close to being attorneys, really," the founder notes. Instead of drowning in document review, they began analyzing cases, crafting arguments, and developing legal strategies.

The change was so profound that the paralegals proposed new workflow structures, pushing to shed routine tasks in favor of higher-level responsibilities. What started as a tool for efficiency had become a catalyst for professional growth.

"When clients come to us, they are at their worst possible time," the founder notes. These clients need two things: exceptional legal representation and genuine compassion. By automating routine tasks, the firm has enhanced both. 

Engineering case velocity

The firm's evolution suggests something profound about the future of catastrophic injury law. Technology hasn't just made them more efficient – it's enabled a higher standard of practice.

"If I took Supio away, everyone would quit," D’Amore admits. The tool has become integral to their practice, transforming how they:

- Evaluate potential cases

- Analyze medical records

- Prepare legal documents

- Support clients in crisis

What’s next

For firms facing similar challenges, the firm’s founder offers direct advice: "Just try it. You've got to try it. And it won't take you long before you're convinced of how powerful it is."