Privacy Policy

Supio Privacy Statement 

Effective Date: March 28, 2025

YOUR PRIVACY IS IMPORTANT TO US

This Privacy Statement explains how DocEquity, Inc. (d/b/a Supio (“Supio”)) collects, uses, processes and shares information about you (including your personal information) when you visit our website or use our Services. If you have questions about these practices, please contact us using the contact details provided below. 

Supio understands the importance of protecting all of the information it collects when providing services to its customers and website visitors. When you use our products, learn about Supio, visit our website or otherwise interact with us and our employees, you trust that we will protect your data and use that data only to provide the Services you request. We understand we must always earn and deserve the trust you place in Supio when you share your information with us. Given this understanding, we will never use your data in any way not described in this Privacy Statement.  If you would like to make any of these choices, please let us know by contacting us at privacy@supio.com.

WHEN DOES THIS PRIVACY STATEMENT APPLY?

This Privacy Statement applies to Supio and to our controlled affiliates and subsidiaries. References to our “Services” in this Privacy Statement include our public-facing website at www.supio.com (“Website”), Supio’s platform, and Supio products.  This Privacy Statement applies to personal information collected through the Services and Website and not to any website or service that refers or links to a different privacy statement or privacy policy.

Personal Information as used in this statement includes any data that could be used to identify you as a unique individual and includes information such as your name, address, email address, location, account login information and the IP or MAC address of the device(s) you use to access the Services.  Sensitive Personal Information includes information that can identify you and includes data such as health information, sensor or biometric information. Supio does not sell or otherwise disclose your information except as may be required by law or as set forth herein.

Some information collected by Supio is altered so that it can no longer be used to identify any particular individual (sometimes referred to as “aggregation” or “anonymization”).  Because the information is no longer capable of identifying you, such data is not considered Personal Information.

The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies that apply to the collection and use of your personal data. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit. This policy does not apply to data collected by third parties through any application or link that may be accessible from or on the Website.

NOTICE TO USERS OF SUPIO SERVICES 

Supio collects, processes, and shares the data you provide as described below so that it can provide you with the Services you request. Supio does not collect or process your personal information unless you grant us permission to do so after having an opportunity to review this Privacy Statement and by continuing to use the Services. If you have questions about how Supio processes your personal information, please contact Supio at privacy@supio.com. 

We do not knowingly collect, use, process, or disclose personally identifiable data from any visitor to the Website that is under the age of 13.  None of our Services or products are directed to users under the age of 13 unless their parent or guardian consents.  Should we discover any user under the age of 13 using our Services, we will immediately revoke their access to the Services, cancel their subscription (if any) and delete any information they have provided to us. 

Because the data we collect belongs to you, you may ask us to inform you of how we use and disclose your data, you may request access to the data and you may be entitled to dispute the accuracy and completeness of the information we have collected and amend it as appropriate unless we provide you with reasonable reasons why we cannot provide this information to you (for instance if we receive the data from a third party or no longer possess the data).

WHAT PERSONAL INFORMATION DOES SUPIO COLLECT? 

We collect information about you from different sources and in various ways when you use our Services.  This includes information: i) you provide directly and voluntarily; ii) that is collected automatically; iii) obtained through publicly available sources or other third-party data sources; and iv) inferred or generated from other data.  Our collection of data also depends on your choices (described in more detail below).  Certain information is collected once when you first access the Services.  Other information related to the Services is collected on an ongoing basis through your continued use of the Services. 

INFORMATION YOU PROVIDE DIRECTLY.

Supio collects personal information you voluntarily provide to us, including, for example:

  • Your contact Information (e.g., name, email address, phone number, job title, etc.) when signing up for or using the Services.  
  • Information you choose to input into certain web-forms or features.
  • Contextual and behavioral information as you navigate the Website. 
  • Payment information such as credit or debit card numbers, account and authentication information and related information.
  • Information provided when you contact Supio with questions, support requests, etc. 
  • Other information you provide to us when filling out applications or webforms or when you contact us for Services or support (caller identification, date and time, etc.).

You will always have control over what data you choose to provide directly to Supio in connection with the Services (for instance by not providing requested inputs, skipping questions, not filling in fields, etc.). As could be expected given the nature of the Services, however, not providing requested information may impact whether you can use the Services, how well the Services function for you and/or your ability to fully benefit from the Services.          

INFORMATION COLLECTED AUTOMATICALLY. 

When you use our Services (even if only visiting the Website), some information is collected automatically, for example: 

  • Device information (model, operating system version, mobile network information, operating system and system settings, browser type, browser language, Internet Protocol (IP) address, country and time zone in which your device is located, and the pages you viewed and how long you viewed them, and similar identifiers). 
  • Mobile Application Information (application data and metadata stored on your device when permitted by your operating system settings) 
  • Data related to your use of the Services including which services you have requested, which pages of the website you viewed or interacted with, etc. 
  • Account credentials, including usernames, emails, and passwords. We may use this information to connect activity conducted on our website to user accounts, such as subscription information, changes to account details, contact information, or billing information.

Also, as further described in the Cookie Notice, our Website may store and retrieve data using cookies set on your device.

HOW DOES SUPIO USE COOKIES AND OTHER DATA COLLECTION TECHNOLOGY?

We use and may allow others to use cookies and similar technologies (e.g., pixels) to operate our Website and to help collect data through the Services or through available applications. Please read our Cookie Notice or access the Cookie Manager for more information on our use of cookies and how you can control them.

DO NOT TRACK 

Some web browsers (including Safari, Chrome, Internet Explorer, and Firefox) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have their online activity and behavior tracked. If a website that responds to a DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including Supio, do not respond to DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described in our Cookie Notice.

HOW DOES SUPIO USE PERSONAL INFORMATION?

Supio uses personal information collected for the purposes described in this Privacy Statement or as otherwise disclosed to you. We use personal information to:

  • Provide and deliver the Services using the data you provide, data automatically collected and any data that we received from third parties. 
  • Communicate with you regarding the Services or other products you may be interested in. We use data you provide for this purpose. 
  • Resolve issues with the Services and to enhance your experience and enjoyment using our Services.  We use data you provide and data automatically collected for this purpose. 
  • Operate our business (including by improving our internal operations, securing our systems, conducting analytics, and detecting fraudulent or illegal activity). This typically involves data automatically collected as described above.
  • Provide customer support and respond to your questions. 
  • Communicate with you about our products and services and those of our selected third-party partners so you can choose to sign up for those services. We may use your name and email address for this purpose; and
  • Only as we are required to do so, to comply with valid requests from government or law enforcement. 

HOW DOES SUPIO SHARE INFORMATION? 

Supio will only share your data if you consent to that sharing (and you can always opt-out of future sharing).  We may provide de-identified or aggregated data to third parties – but that data will not be linked to you, nor could you be re-identified from that data.  

We do not otherwise reveal your personal data to third parties for their independent use unless: (1) you request or authorize it; (2) it’s in connection with Supio-hosted and Supio co-sponsored conferences; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf.   

The Website connects with third party services such as Facebook, LinkedIn, Twitter and others. If you choose to share information from the Website through these services, you should review the privacy policy of that service. If you are a member of a third party service, the aforementioned connections may allow that service to connect your visit to our site to your personal data. 

If Supio is involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control (in whole or in part), we may share your personal information, but it will at all times remain protected as described herein.

Advertising and analytics purposes. We may disclose to or allow access to certain information about you for purposes of advertising or analytics. Again, with respect to advertising, you will always have the right to opt-out from any marketing messages or materials.

HOW DOES SUPIO PROTECT PERSONAL INFORMATION?

Supio takes reasonable and appropriate precautions to protect information that we collect and process, but no system or electronic data transmission is completely secure, and we cannot guarantee that a security breach will not occur. We expect that you will use appropriate security measures to protect your personal information when using our Services. 

‍INFORMATION RETENTION 

We retain personal information only as long as is necessary to fulfill the legitimate business need for which the personal information collected (such as to provide you with the Services).  We may retain the data for a longer period to comply with legal obligations (e.g., regulatory, contractual, tax, accounting), to resolve disputes, to enforce agreements and other, similar purposes.

The criteria we use to determine how long to retain your personal information include:

  • The length of time we have an ongoing relationship with you and provide services to you (which may depend on whether your account has gone inactive);
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period before we can delete them);
  • Whether retention is advisable considering our legal position (such as for statutes of limitations, litigation or regulatory investigations).

When Supio no longer has a legitimate business need to process your personal information or if you withdraw your consent and so direct, we will either delete your personal information or render it impossible to use to identify you. If we cannot delete or de-identify your personal information, then we will archive and protect it from any further use until deletion or de-identification is possible.

We may create anonymous information from your personal information by excluding information (such as your name) that makes the data personally identifiable to you. We may use and disclose anonymous information for any purpose and to any third party in our sole discretion. 

YOUR CHOICES ABOUT PERSONAL INFORMATION

If you would like to make a request to access, review, update, or delete personal information about you (if these rights are available to you under applicable law), please contact us at privacy@supio.com. However, we reserve the right to decline requests where permitted by law or where we are unable to authenticate you as the person to whom the data relates. Please note that we often need to retain certain data for reasons such as recordkeeping and/or to complete any transaction that you began prior to requesting a change or deletion. Our databases and other records may have residual data which will not be removed. 

TRANSFERRING YOUR PERSONAL INFORMATION

We are headquartered in the United States (Washington State) and may use service providers that also operate in the U.S. or in other countries outside the country in which you reside. Therefore, your personal information may be transferred to countries which may not provide the same level of data protection as guaranteed under the applicable data protection laws of the country in which you reside (e.g., the EU GDPR). For all such transfers we ensure that these countries are either considered adequate according to the applicable data protection law (e.g., by way of an adequacy decision of the EU commission) or that appropriate safeguards are in place such as standard contractual clauses. We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business  and the Services (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

By submitting your personal information or using our Service, you consent to this transfer, storage, or processing as set forth herein and in a manner consistent with applicable law.

LOCATION OF PERSONAL INFORMATION

The personal information we collect is stored solely in the United States. 

CHANGES TO THE PRIVACY STATEMENT

The Effective Date is set forth at the top of this Privacy Statement. If we change this Privacy Statement, we will post the updated Privacy Statement and its Effective Date on this page. If we make material changes that reduce your privacy rights, we’ll will notify you in advance by sending you an email and/or by posting a notice in the Services at least 30 days prior to the change in either this Privacy Statement or how we handle your data to allow you to make an informed choice on whether you would like to continue. 
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HOW TO CONTACT SUPIO

If you have any questions, comments, or concerns about your data or how we treat that data, please contact us through our team at privacy@supio.com.  You may also contact our internal data protection officer.
Kyle Lam

DocEquity, Inc.

1520 4th Ave, Suite 500

privacy@supio.com

206-913-9618

If you have a complaint concerning our privacy practices we will investigate your complaint and, if it is justified, we will take appropriate measures.  If you are not satisfied with our response to your complaint or concerns, we will also suggest to you additional avenues of recourse.