Key wins

• Demand preparation time reduced from 1 week to same-day turnaround
• Secured policy limits plus additional personal contribution from defendant (described by peers as "unprecedented")

A philosophy of fighting for the little guy

GDH Law prides itself on creating a family-like experience for clients throughout their legal journey. As Davis describes it, "Our clients really connect with us at our firm. They have what we call an experience, a journey, and we're absolutely GDH Law family when they come to our firm."

The firm specifically focuses on "working for the little guy" against large corporations and insurance companies. Davis explains, "Oftentimes you're dealing with insurance companies and corporations, and they're not going to look out for you. You need an advocate, like myself, a lawyer, to prepare to fight for them."

Her mission is to help clients "get the maximum recovery that they deserve, because usually it's because of the negligence of a corporation or something that could have been avoided."

The Challenge

A week-long struggle costing settlements and sanity

Before implementing Supio, GDH Law struggled with the time-intensive process of preparing demand letters. "It would take the case managers a long time to get the demands out," Davis notes. The typical turnaround time for a single demand was approximately one week which created bottlenecks in case progression and delayed potential settlements.

Drowning in thousands of medical record pages

Davis required detailed medical chronologies showing treatment timelines, but staff found these time-consuming to produce.

"In litigation, as I'm preparing for deposition, it's great to have those medical chronologies so I could talk with the client, work with the weak spots," Davis explains.

The manual review of medical records (sometimes thousands of pages for a single case) was particularly burdensome for the team, limiting their ability to focus on other aspects of client service.

“The most important thing for clients is when they come to pick up their check. Other than that, they're wondering, how's my case going? What's happening? Where are we?"

Fighting against the insurance dismissal strategy

GDH Law frequently encountered insurance companies dismissing valid claims as "just soft tissues." Without quick access to organized medical data, it was challenging to effectively counter these dismissive tactics during negotiations with adjusters.

Similarly, during depositions and trial preparation, the team needed faster access to medical details to identify strengths and weaknesses in each case.

The Solution

Finding a technology partner, not just another vendor

"I honestly did my homework before getting on board with Supio," she explains. "I looked at other competitors and compared them to Supio. And as a result, it was a no brainer for me."

The implementation followed a structured onboarding process:

• Initial weekly meetings with the Supio team
• Transition to bi-weekly meetings as proficiency improved
• Now monthly check-ins with on-demand support between scheduled meetings

While not all staff members embraced the change immediately, Davis notes that the Supio team "patiently held our firm's hand through the process," providing specialized attention that was crucial for adoption.

Beyond cookie-cutter tech with firm-specific customization

A key differentiator for Davis was Supio's tailored approach. "Supio was able to customize it for my law firm, and I appreciate that it wasn't just a cookie cutter type," she states.

She also values Supio's hybrid approach combining AI efficiency with human oversight: "I know that Supio not only produces it, but they have people in-house that read the demands, which is a great benefit before it gets to us... another human is reading it to help make it error proof."

AI that speaks the language of personal injury law

Supio integrated into GDH Law's workflow with several key capabilities:

1. Automated Demand Preparation: Staff simply upload medical records, and Supio generates comprehensive, professional demand letters.
   
   
2. Medical Record Analysis: "Supio fits just like that... getting the demands ready and out the door and organizing the medical records so we know what's going on with the client's treatment," Davis explains.
   
   
3. Treatment Gap Identification: The system helps identify inconsistencies or gaps in treatment that could affect case valuation.
   
   
4. AI Assistant (aka Deep Dive): "It's great because you could talk to it. My staff was showing me the other day, hey, you could talk and say, hey, you know, what happened here? And it could kind of filter and show through different things."
   
   
5. Litigation Support: The platform enables quick access to relevant medical information during client consultations, depositions, and trial preparation.

The Results

Transforming case management from burden to breakthrough

The most immediate impact was the dramatic reduction in time required to prepare demand letters. What previously took a week is now completed in a fraction of the time, with Davis noting, "The time is cut down tremendously."

This efficiency extends to medical record analysis as well. In a recent case involving thousands of pages of medical documentation, Supio processed and organized the information far faster than would have been possible manually. 

"I can't imagine how long it would have taken my team to read those thousands of pages and consolidate that demand."

Making legal history with a 97-year-old driver and a bicyclist

One of GDH Law's first cases using Supio involved a bicyclist struck by a 97-year-old driver, resulting in significant injuries. The Supio-generated demand letter incorporated:

• Detailed medical chronologies
• Photographs
• Police reports
• Economic analysis for lost wages

"Policy limits came out on that case pretty quickly after we sent that demand," Davis reports. Even more impressively, "Her attorney paid us additional money from her on top of the policy element from the insurance company and that never happens."

This outcome was so unusual that other experienced attorneys told Davis they had never seen a defendant make a personal contribution beyond policy limits. Davis credits this success to the quality of the demand: "My secret sauce is having that demand that really was excellent."

From AI skeptics to technology evangelists

Initially skeptical, the GDH Law team has now fully embraced Supio. Davis observes, "When we first started, I don't think everyone quite understood the innovation that I as a law firm owner was trying to bring to the firm. Now they're so appreciative of it."

The staff has shifted from viewing AI as a threat to seeing it as an essential tool: "They're pumping out demands and able to focus more on being detailed with their work."

Davis even notes a role reversal: "Now they're on me. 'Gwen, just use the portal. It can help you too.'"

Digging deeper into cases with instant medical insights

Supio has enabled GDH Law to conduct deeper case analysis. "We're able to catch more stuff. I believe it's actually bringing more value to our cases by having Supio," Davis explains.

The interactive search capabilities have proven particularly valuable, allowing the firm to:

• Identify treatment patterns
• Locate specific medical details instantly
• Counter defense arguments with precise medical information

Davis anticipates using these features during trials as well: "I haven't been able to use it yet in trial, but I'm looking forward to being able to do that. Just having all those medical records and questions at my fingertips, I'm going to be really powerful."

Accelerating the path to client satisfaction and settlement checks

The efficiency gains translate directly to client satisfaction. Davis notes, "Everything is just faster, which makes it better, and then the client's happier."

By accelerating the demand process, cases settle more quickly: "The demands are out faster. It's a win for everyone. We get paid faster as well and that's critical because the client gets their money. The client is happy because they get their money."

Additionally, the system enables the firm to provide more informed and timely updates to clients: "Being able to sound knowledgeable as you're talking with the client on the phone because you can go through every record in a second as you're talking with them."

A secret weapon that opposing counsel never sees coming

Davis is candid about the competitive advantage Supio provides, calling it her "secret weapon" for future trials and depositions. She anticipates that opposing counsel "won't know what I'm doing" as she leverages the platform's capabilities in the courtroom.

This sentiment reflects her broader view on AI in the legal profession: "Either you get on the train or you're going to be left at the station."

“They would go nuts if I took Supio away”

Perhaps the most telling indicator of Supio's impact is how essential it has become to GDH Law's operations. When asked how her team would react if Supio were removed, Davis responds directly: "They would go nuts if I took Supio."

She elaborates that her team has become "spoiled with Supio" and that it "has been a game changer for my employees at the firm." The platform has fundamentally changed how they approach cases, enabling them to "dig deeper into the cases" rather than just scratching the surface.

"Thank you for Supio for helping to enhance my practice because I genuinely care so much about my clients and this is another secret weapon." — Gwen Marie Davis, Managing and Founding Partner, GDH Law