Personal Injury firm selects bellwether cases in 5 days instead of 60 using Supio AI

Notable Cases: Ukrainian Airlines litigation, Havana Syndrome representation, opioid litigation, veteran mefloquine class action

Case Volume: Multiple high-volume mass tort cases including 2,200 veterans in mefloquine litigation and 450 clients in talc litigation

Key Metrics Before & After Supio

‍The Challenge - Managing Complexity at Scale

Howie Sacks and Henry tackles some of Canada's most complex and high-volume personal injury cases, from aviation disasters to pharmaceutical class actions. For Paul Miller's mass tort department, the sheer volume of information became overwhelming.

Before Supio, the firm's approach to organizing this information was basic and inefficient, relying on simple tools and manual processes that couldn't scale with their growing practice.

“Before Supio, we were using basic tools like Google Charts. We weren't being smart about organization at all. My clerk Ryan handled most of it, but it wasn't systematic. With over 2,200 clients in a single case, I need instant access to client information when they call. That's critical for effective representation."

This led to several critical pain points:

• Time-consuming document review: Analyzing lengthy court decisions took days of attorney time
• Slow case preparation: Mediation briefs for complex cases required weeks to assemble
• Inefficient bellwether selection: Identifying optimal test cases for mass torts took months of manual file review
• Risk of client dissatisfaction: Difficulty accessing complete client information during calls
• Task tracking burden: Follow-up items frequently fell through the cracks

The Solution - Supio AI Implementation

• AI Assistant
• Demand Letters
• Medical Chronologies

After a demonstration of Supio AI approximately a year and a half ago, the firm began a careful evaluation process. Initially, Miller had reservations about its applications for mass tort litigation.

"When I first saw Supio demonstrated, I initially thought it would only benefit our single event cases like motor vehicle accidents and medical malpractice claims."

The implementation followed a deliberate path:

The firm's adoption was led by partner Howard, who quickly became the most hands-on user. Howard's success with Supio on individual cases created internal momentum and demonstrated the technology's value.

"My partner Howard uses Supio constantly for motor vehicle accidents and medical malpractice cases. He's been the most hands-on with the technology."

The firm held formal demonstrations in December, which resulted in immediate uptake. Within three months, the technology was being used "wholeheartedly in the firm," though with varying adoption rates across different roles.

"After our December demonstration, we saw a surge of cases being uploaded to Supio. Each training session creates another wave of adoption. The comfort level is clearly there with our law clerks, paralegals, and mid-level attorneys. Senior partners are naturally more hesitant with new technology."

The firm quickly found multiple applications for Supio:

1. Mediation brief preparation
2. Chronology creation
3. Case summarization for complex documents
4. Bellwether case selection for mass torts
5. Client information access for calls and meetings

The Results - Transforming Legal Practice

Within just three months of implementation, Supio AI has dramatically changed how Howie Sacks and Henry manages complex litigation.

Dramatic Time Savings

Tasks that previously took days now take hours, allowing the firm to respond to requests and deadlines much more rapidly than competitors.

"Now when I request a chronology, I receive it within an hour. The efficiency is remarkable. We're saving approximately two full days of work on each mediation brief."

Superior Organization and Analysis

Beyond pure speed, the quality of analysis has improved. Information is now better organized, more accessible, and more reliable than with previous manual processes.

"Supio allows me to analyze cases in a much more organized manner. Previously, information was pulled from multiple documents with questionable accuracy."

Supio has proven particularly valuable for handling complex documents. In one instance, the firm needed to analyze an 800-page Australian court decision on the Escher Mass Tort.

"Reading an 800-page court decision would typically take several days. Supio's summary capability delivered remarkable results in a fraction of the time."

Enhanced Client Service

Perhaps most importantly, Supio has transformed client interactions. When clients call unexpectedly, attorneys can now be fully prepared with instant access to case details.

"I can ask my clerk for a client summary before an 11am call, and it's ready within minutes. This lets me quickly identify the key points I need to discuss."

Strategic Advantage in Litigation

In mass tort litigation, Supio has revolutionized the process of selecting bellwether cases, dramatically accelerating this essential strategic process.

"Our bellwether case selection process now takes less than a week versus one to two months previously. This acceleration is transformative for mass tort litigation."

Value Maximization

Beyond time savings, Supio helps the firm maximize case value by identifying details that might otherwise be overlooked.

"It does help them get more value out of cases because the AI finds things that the human eye might miss."

Implementation Recommendations for Law Firms

Based on Howie Sacks and Henry's successful adoption, Miller offers clear advice for other firms considering AI implementation:

Identify the Right Champions

"Every firm big or small, has their people in there, lawyers, who are just more comfortable with tech. That's who you pick."

Set Aside Hierarchy

"Lawyers have big egos and have to check your ego and find the best possible people who can help implement this."

Set Realistic Expectations

"If you give it a month, you're going to fall in love with it."

Embrace the Future

For Howie Sacks and Henry, Supio has become an essential component of their practice strategy. Miller's perspective has completely shifted:

"If you don't embrace this, then you're just living in the dark ages now and you're not going to be as productive and you're going to fall behind."

As they prepare to tackle more complex litigation, including the 2,200-client veterans case, Miller considers the technology indispensable:

"It's absolutely critical that any firm that wants to move their cases along at a greater pace, Get Supio. That's it."