"We cut case prep time by 75% and added 10 cases per paralegal" — How Supio Transformed Plattner Verderame

Supio’s impact at a glance

In Nick’s words:

On Preparation Confidence:‍

"If you've never sat down and dove into 2,000 pages of medical records, it's not just a daunting thing to do in the moment, but it's daunting thinking about having to do this for two days leading up to it. Now that process is so much easier, faster, and more pointed."

How Supio stands out:‍

"When I was looking at theirs versus looking at Supio, it was like looking at college baseball or minor league baseball versus the big leagues - it really wasn't even close. So many of the other AI products are prompt-driven, as opposed to conversational, and when it's conversational, it is so much more helpful."

The Challenge - Constant Pressure in Personal Injury Litigation

As a litigation-focused practice handling everything from traumatic crashes to wrongful death cases, they faced a fundamental reality of plaintiff-side work:

"The most time-consuming part of what we do on the plaintiff side particularly is you have to push the ball forward at all times, and nobody's going to ask you to give your clients money. If you just sit on a case and don't do anything, nothing's going to happen."

This created several critical pressure points for the firm:

Overwhelmed by Documentation

Medical records form the backbone of personal injury cases, but reviewing them was consuming enormous amounts of time. For Nick Verderame and his team, preparation for calls with adjusters, defense lawyers, or experts typically required 1-2 hours of intensive record review (multiplied across dozens of active cases).

The Multi-Hat Challenge

In a small firm environment, everyone wears multiple hats. As Nick describes it, "My dad and I do the cases, but we're also our marketing department and our management department."

This meant constant context-switching between legal work, business management, client relations, and even IT support (with little margin for inefficiency).

Complex Case Management

In particularly complex cases (like a wrongful death case with five defendants and conflicting expert testimonies, or a truck accident with millions in medical bills) the scale of information management threatened to overwhelm the firm's capacity.

The Solution: Implementing Supio AI

Plattner Verderame's path to adopting Supio came through an unexpected encounter. What Nick initially thought was a medical records ordering service turned out to be something far more valuable for his practice.

"After Seattle, they said, 'Let's get on Zoom and have a meeting about this.' I'm thinking this is going to be a medical record ordering company. And then we had the meeting, and I was like, 'Oh, that's not what I thought you did. But I definitely need that more than I need medical record ordering.'"

Strategic Implementation

Rather than simply adding Supio as another tool, the firm made a strategic business decision to implement it as an alternative to hiring an additional paralegal:

"I went in to my dad and said, 'I don't think we need to hire somebody. I think if we just do Supio, then everybody can take on a little bit more. And it could replace our interview process.'"

This approach offered immediate cost benefits: "It was cheaper than paying somebody salary and benefits." But more importantly, it positioned Supio as a capacity multiplier rather than just another technology expense.

Versatile Applications

After implementation, Supio quickly found applications throughout the firm's workflow:

• Medical chronologies and demands in pre-litigation cases
• Demand drafting assistance
• Case investigation and discovery with AI Assistant
• Deposition review and summaries
• Expert report analysis

Addressing Staff Concerns

Nick recognized that introducing AI technology would naturally raise concerns among long-tenured staff about job security. His approach was to position Supio as enhancing their roles rather than replacing them:

"If it is going to replace a job, it's going to replace the job that does a lot of the menial stuff that you don't want to do. While AI is doing those things, you're not sitting around doing nothing. You're doing more advanced, actual paralegal things."

The breakthrough came when a veteran paralegal who had previously been skeptical about new technology had her "aha moment".

The Results: Transformative Efficiency and Expanded Capacity

‍Dramatically Reduced Preparation Time

"I was going to have a call with an adjuster or a defense lawyer or an expert, I would generally spend an hour or two diving into the case before I had that call, just so I felt prepared. And that time has been cut by three-quarters. I mean, it's now a half hour maybe."

Support for Complex Litigation

For particularly demanding cases, Supio proved transformative:

Case Example 1: Complex Medical Case

"I've got a trucking case where my client, the poor lady, has about $4 million worth of medical bills. She was in a coma for 14 days after the crash. Just getting through those bills is insane. Because of Supio, I've been through her records five or six times, and that's been extremely helpful."

Case Example 2: Multi-Party Wrongful Death Case

"A 22-year-old kid fell out of his 21st floor apartment window and died, and so I represent his mom. We've got five defendants in that case, tons of depositions. I needed to file a motion to block that defense from being presented at trial. I was able to ask Supio, 'Tell me all the times that these two people said, I don't know, or something to that effect.' And I got a huge list in 30 seconds, and it wrote half my motion."

Staffing Flexibility

The firm achieved its initial goal of avoiding an additional hire while maintaining quality:

"It's like having another staff member that we can lean on, and the process is at least going to get done. Maybe it takes a while for my paralegal to get to that demand, to review it, but that's a lot different than my paralegal needs to write that demand. Because it's done, it happened, and it's going to get out and it moves faster."