"We can handle thousands of clients" - mass tort litigation transformed by Supio

BEFORE / AFTER SUPIO

‍The Challenge: Beyond Documents to People

Personal injury law operates at the intersection of human tragedy and complex documentation. Before Supio, The Cochran Firm's staff struggled under dual burdens that seemed irreconcilable.

"Personal injury isn't just 'file a lawsuit, write this document, submit this.' It's actual people," explains Taylor.

BEFORE SUPIO

Dual-Role Demands

Paralegals at The Cochran Firm were constantly pulled in multiple directions, serving as both administrative support and emotional counselors to clients.

"Our paralegals have to be counselors to clients while handling documentation, sending demand letters, and maintaining personal connections. That's time," Taylor points out.

The evidence was overwhelming (sometimes literally):

"Last week I did three or four depositions... multiply that by months and you have 50 to 80 depositions, each 7 to 8 hours long," Taylor describes.

Resource Limitations

Small firms had it worse. As Taylor put it:

"If you're a small firm, your paralegal is answering phones, getting mail, going through exhibits, depositions, and writing demand letters all at once," notes Taylor.

The Solution: Supio AI

The origin story has a nice human touch. Taylor met Supio's founder Jerry at a pool and ended up in a six-hour conversation. "Supio saves my paralegals time getting that pertinent information we need," Taylor confirms.

AFTER SUPIO (key solutions)

For Car Accidents:

Automated information gathering for demand letters. "Supio saves my paralegals time getting that pertinent information we need," Taylor confirms.

For Depositions:

AI identifies both helpful and potentially damaging testimony. Taylor values how it"pulls out those key points - things that are good for us and things that aren't," explains Taylor.

For Mass Torts:

This is where the scale becomes important. "On the mass tort end, you're talking thousands of clients. Sorting through those medical records saves tons of time," Taylor emphasizes.

Adaptability:

Taylor repeatedly emphasized Supio as a partner, not just a vendor: "They're partners. The product might be one way when you got it, but when you need something, Supio adapts to make a good product even better," Taylor observes.

Results: From Tool to Necessity

What began as a promising tool quickly became an indispensable element of The Cochran Firm's legal practice. The implementation of Supio AI has delivered measurable benefits across multiple dimensions:

Enhanced Legal Quality

Taylor likens Supio to making him a"better lawyer": 

"These AI systems format information in a way that makes me a better lawyer. I get exactly what I need in minutes," states Taylor.

Taylor likens the system's ability to process vast amounts of information to cooking:

"With Supio, you throw everything into a pot of gumbo and it sorts it out. It gives you the recipe you need to take before a jury," Taylor illustrates.

Improved Client Experience

Rather than depersonalizing client service, Taylor reports that technology implementation has enhanced the human connection in their practice. He notes that by handling documentation, Supio lets paralegals focus on clients without "feeling so rushed that the client feels like they're just another number."

The technology serves as a growth catalyst across firms of various sizes: "It helps small firms grow larger and large firms better... taking your law firm to the next level."

PERSONAL MISSION

For Taylor, the efficiency gains serve a deeper purpose aligned with his personal mission as an attorney from underrepresented communities.

"I've been given an opportunity that less than 1 percent of this country has. It's my obligation to use these tools to help others who grew up not knowing lawyers," reflects Taylor.

By implementing advanced technology, Taylor can more effectively fulfill this mission: "Being attainable, and being accessible. To these communities to make sure that I at least do my part."

CANDID ADVICE

For firms hesitant about adopting AI technology, Taylor offers direct and unambiguous guidance. "If you're scared, go to church. But you really don't have an option."

Taylor acknowledges the limitations of human capacity: "I'm a good lawyer, but there's no damn way I can comb through the documents and the transcripts in the way that these AI systems have been able to do."