(62% Case Growth) How Thomas Law Offices Scales Without Adding Proportional Costs

Key Wins with Supio

‍The Challenge: Medical Records Created Overwhelming Case Evaluation Bottlenecks

For Thomas Law Offices, evaluating and processing complex personal injury cases presented significant challenges to growth. Founded by Tad Thomas as a solo practice, the firm had expanded to 16 attorneys across five states, handling sophisticated medical malpractice and nursing home neglect cases that demanded intensive review of voluminous medical records.

"The time consuming thing is really determining whether or not it's a case to begin with. To do that, you really have to go through all of the records and figure out what's there, what's missing, you know, what's happening on any given day."

The firm faced several critical challenges:

1. Medical Record Complexity

"The electronic medical records are terrible. They were never made to be regurgitated. It wasn't made to export. And so when you export it and we have to use it in our cases, it's not in a usable fashion."

2. Resource Allocation

"One of the things when you do personal injury law is we're spending time and money on cases that may not turn out to be cases at all."

3. Expert Witness Efficiency

METRIC: Experts charging up to $900/hour

"I've noticed experts have increasingly gotten lazy. They don't get into the nitty gritty of the medical records... A lot of times they're missing things."

The Solution: Supio AI for Case Analysis and Discovery

After evaluating numerous AI solutions for legal practice, Thomas Law Offices selected Supio in December 2023, beginning active implementation the following month. Thomas's decision-making process was methodical and thorough.

"When I started looking, there were a lot of products on the market that did demands, that could create chronologies and things like that, but I didn't find them to be very effective. I didn't find the chronologies to be as robust as what I wanted."

Why Supio?

Thomas chose Supio after careful evaluation, citing three key differentiators:

1. Comprehensive Feature Set

"I chose Supio over other AI, first of all, because the number of features that it offered compared to all the other products. I wasn't going to spend the kind of money the other companies were asking for to get what was essentially a limited set of features."

2. Powerful Medical Record Analysis

"Supio was the one thing that I really wanted to get into the nitty gritty of the case to really analyze the medical records and the data I have, you know, to compare depositions with records and compare witnesses with each other."

3. Validation Through Real-World Testing

"When I was looking at whether or not to get Supio and we were demoing it, one of the cases I uploaded was a nursing home case that we were currently working on and we had just gotten the results back from the expert... And sure enough, all of the answers that we got back from Supio were exactly what the expert had already told us."

Results: 62% Growth Without Adding Proportional Staff Costs

Although Thomas Law Offices has only been using Supio for a few months, the impact has already been substantial across multiple aspects of the practice.

Faster Case Evaluation

One of the most significant benefits has been the ability to quickly determine case viability, saving both time and resources.

"One of the things that I like Supio for is it helps us determine very quickly and really more economically whether or not something is a case before I spend time and money on it."

Enhanced Medical Record Analysis

Supio has transformed how the firm processes complex medical documentation, particularly for nursing home and medical malpractice cases.

"In a nursing home case for example, you know, was the care plan changed when they had a new fall and things like that. And you can just go into Supio and you can ask these questions and get immediate answers."

‍Expert Collaboration Improvements

Though still in early stages, Thomas anticipates significant benefits from giving experts access to Supio.

"They can go straight to page 982, thanks to Supio, and not have to go page by page to figure out where the important data is."